Account support
Delete your Novi account
Last updated: July 21, 2026
This page explains how Novi users can delete their account and request deletion of associated app data.
Option 1: Delete inside the app
Open Novi, sign in to your account, go to Settings, then tap Delete account. The app asks you to confirm before permanently deleting your account and associated app data.
Option 2: Request deletion by email
If you cannot access the app, email support@novimovement.com from the email address on your Novi account and ask us to delete your account. Tip Top Fitness LLC may reply to confirm account ownership. We will respond to deletion requests within 30 days.
Data that is deleted
Deleting your account removes your Supabase login, profile, onboarding answers, workout history, set records, saved text-coach messages or coaching history tied to your account, coaching memories, saved preferences, referral rows tied to your account, and voice-usage records.
Subscriptions and store purchases
Deleting your Novi account does not automatically cancel an App Store or Google Play subscription. Cancel any active subscription in your Apple or Google account settings to stop future renewals. Store operators and payment processors may retain transaction records under their own legal and accounting obligations.
Data that may be retained
We may keep limited records when required for legal, security, fraud-prevention, or payment compliance. This can include the minimum transaction information needed to reconcile purchases. Hosting logs and backups may take up to 90 days to age out. Anonymous or aggregated product analytics that no longer identify you may also be retained.